Salesforce

Welcome to CloudPaths Customer 360! We specialize in helping businesses of all sizes and across a range of industries transform their operations, drive growth, and deliver exceptional customer experiences. Our team of certified Salesforce experts provides strategic advisory, implementation, and managed services to help clients leverage the full potential of the Salesforce platform. With Salesforce, we can help you unify your customer service experience, streamline your operations, and gain valuable insights into your business. Our solutions are tailored to your unique business needs and objectives, empowering you to deliver personalized experiences for your customers, drive revenue growth, and stay ahead of the competition.

Talk to us about how we can help you transform your business and achieve your goals by putting your customers at the center of everything!​

AI Cloud
Business Transformation
SERVICES
Industries

Sell Smarter with Sales Cloud

  • Tailor and guide sellers through your business process. Gather complete data, seamlessly manage your relationships, and take action.
  • Maintain and manage a healthy pipeline on a single screen. Address gaps with embedded charts, prioritize deals with AI, and empower better coaching.
  • Manage your forecasts in real-time. Tailor KPIs to match your business, uncover pipeline trends, and make adjustments on the fly to drive accuracy.

Price and Quote Accurately with Revenue Cloud (CPQ)

  • Streamline and optimize pricing, configure complex products, automate quoting, and manage contracts to help businesses close deals faster, increase deal size, and reduce churn.
  • Speed up deal approval and reduce errors by equipping reps with one product catalog and price book, product configurator, and conditional quote terms.
  • Reduce churn and identify new opportunities with automated renewals, advanced order management, and simplified contract amendments.

Gain Actionable Insights with Sales Analytics

  • Surface pipeline trends and track key metrics in one consolidated view.
  • Run, update, and manage your forecasts with live rollups, visual signals, AI predictions, and historical trends.
  • Get rid of spreadsheets with the flexibility to forecast by team, territory, product, line of business, and more.

Metrics

  •    Campaign Performance
  •    MQL to SQL Ratio
  •    Digital Engagement

Sell Smarter with Sales Cloud

Tailor and guide sellers through your business process. Gather complete data, seamlessly manage your relationships, and take action.

Maintain and manage a healthy pipeline on a single screen. Address gaps with embedded charts, prioritize deals with AI, and empower better coaching.

Manage your forecasts in real-time. Tailor KPIs to match your business, uncover pipeline trends, and make adjustments on the fly to drive accuracy.

Price and Quote Accurately with Revenue Cloud (CPQ)

Streamline and optimize pricing, configure complex products, automate quoting, and manage contracts to help Sales Reps close deals faster, increase deal size, and reduce churn.

Speed up deal approval and reduce errors by equipping reps with one product catalog and price book, product configurator, and conditional quote terms.

Reduce churn and identify new opportunities with automated renewals, advanced order management, and simplified contract amendments.

Gain Actionable Insights with Sales Analytics

Surface pipeline trends and track key metrics in one consolidated view.

Run, update, and manage your forecasts with live rollups, visual signals, AI predictions, and historical trends.

Get rid of spreadsheets with the flexibility to forecast by team, territory, product, line of business, and more.

Deliver Omni-Channel Service with Service Cloud

  • Deliver personalized, consistent, and timely service to your customers across all channels, including email, phone, social media, and chat. Even better, you can distribute work to agents based on skill set, availability, or workload.
  • No more toggling between systems! Ease agent onboarding and increase agent productivity by giving them one screen to do all their work – the Salesforce Service Console – a single location that aggregates data from Salesforce and other systems, provides step-by-step guidance, and automates routine tasks.
  • Swarm cases and collaborate across departments to resolve customer issues by leveraging built in collaboration tools

Enhance Customer Self-Service with Chatbots

  • Reduce costs, deflect cases, and keep agents focused on resolving complex issues when you enable customers to find answers themselves.
  • Provide customers with self-service portals, chatbots, and communities to help them find answers to their questions and resolve issues on their own.
  • Reduce the workload on agents and improve customer satisfaction.

Boost Productivity for your Frontline Workforce with Field Service

  • Enable your front-line workforce with the Field Service Mobile App powered by AI and real-time data, providing them with access to guided workflows and knowledge articles in the Field Service Mobile App — on and offline.
  • Ensure that the right resources with the right skills and the right tools are on the best routes, and quickly respond to dynamic requests and emergencies with automated scheduling and dispatching. Provide customers with real-time appointment updates on the day of service.
  • Improve first-time fix rates by resolving issues from anywhere with live video. Connect customers and your frontline workforce with experts using augmented reality and interactive guidance.

Deliver Omni-Channel Service with Service Cloud

Deliver personalized, consistent, and timely service to your customers across all channels, including email, phone, social media, and chat. Even better, you can distribute work to agents based on skill set, availability, or workload.

No more toggling between systems! Ease agent onboarding and increase agent productivity by giving them one screen to do all their work – the Salesforce Service Console – a single location that aggregates data from Salesforce and other systems, provides step-by-step guidance, and automates routine tasks.

Swarm cases and collaborate across departments to resolve customer issues by leveraging built in collaboration tools

Enhance Customer Self-Service with Chatbots

Reduce costs, deflect cases, and keep agents focused on resolving complex issues when you enable customers to find answers themselves.

Provide customers with self-service portals, chatbots, and communities to help them find answers to their questions and resolve issues on their own.

Reduce the workload on agents and improve customer satisfaction.

Boost Productivity for your Frontline Workforce with Field Service

Enable your front-line workforce with the Field Service Mobile App powered by AI and real-time data, providing them with access to guided workflows and knowledge articles in the Field Service Mobile App — on and offline.

Ensure that the right resources with the right skills and the right tools are on the best routes, and quickly respond to dynamic requests and emergencies with automated scheduling and dispatching. Provide customers with real-time appointment updates on the day of service.

Improve first-time fix rates by resolving issues from anywhere with live video. Connect customers and your frontline workforce with experts using augmented reality and interactive guidance.

Metrics

  •    Campaign Performance
  •    MQL to SQL Ratio
  •    Digital Engagement

Enhance Customer Relationships with Journey Builder

  • Deliver consistent, relevant, and personalized experiences for your customers at every touchpoint.
  • Optimize your website and emails with dynamic content to meet each customer’s needs in real time.
  • Engage customers in the moment with AI and real-time data. Determine personalized next-best actions — rooted in business value.

Improve Marketing Efficiency and Effectiveness

  • Automate and streamline marketing processes, such as email marketing, campaign management, and social media marketing, saving time and reducing manual work, allowing your business to focus on strategy and creativity.
  • Leverage advanced analytics and reporting capabilities to measure the effectiveness of your marketing efforts and optimize your strategies, including tracking customer behavior, conversion rates, and return on investment (ROI).
  • Gain real-time visibility into marketing performance and customer engagement, enabling your business to collaborate more effectively and make data-driven decisions.

Unlock the Value of Real-time Customer Data with Data Cloud

  • Connect all your customer data at scale, from any app, device, or real-time stream, with out-of-the-box connectors.
  • Harness the power of real-time data from any source to build a single view of your customers and take action across Customer 360 based on in-the-moment customer behavior with Data Cloud.
  • Make better decisions, save time, and lower costs by understanding your customer in any moment through AI-powered intelligence and analytics.

Metrics

  •    Campaign Performance
  •    MQL to SQL Ratio
  •    Digital Engagement

Enhance Customer Relationships with Journey Builder

Deliver consistent, relevant, and personalized experiences for your customers at every touchpoint.

Optimize your website and emails with dynamic content to meet each customer’s needs in real time.

Engage customers in the moment with AI and real-time data. Determine personalized next-best actions — rooted in business value.

Improve Marketing Efficiency and Effectiveness

Automate and streamline marketing processes, such as email marketing, campaign management, and social media marketing, saving time and reducing manual work, allowing your business to focus on strategy and creativity.

Leverage advanced analytics and reporting capabilities to measure the effectiveness of your marketing efforts and optimize your strategies, including tracking customer behavior, conversion rates, and return on investment (ROI).

Gain real-time visibility into marketing performance and customer engagement, enabling your business to collaborate more effectively and make data-driven decisions.

Unlock the Value of Real-time Customer Data with Data Cloud

Connect all your customer data at scale, from any app, device, or real-time stream, with out-of-the-box connectors.

Harness the power of real-time data from any source to build a single view of your customers and take action across Customer 360 based on in-the-moment customer behavior with Data Cloud.

Make better decisions, save time, and lower costs by understanding your customer in any moment through AI-powered intelligence and analytics.

Gain better insights with Data Cloud

  • Harness the power of real-time data from any source to build a single view of your customers and take action across Customer 360 based on in-the-moment customer behavior with Data Cloud.
  • Segment and target the right audiences with greater precision, using data-driven insights to create more personalized and relevant experiences for your customers.
  • Powerful analytics and visualization tools allow you to gain valuable insights from your data, helping you make better-informed decisions to improve your operations.

Improved Data Maintenance and Governance

  • Data Cloud uses data cleansing and enrichment tools to ensure that data is accurate, up-to-date, and consistent, reducing the risk of errors and improving overall data hygiene.
  • Data Cloud provides robust data governance features, including data security and compliance controls, that help businesses protect their data and ensure that it is used in accordance with regulations and best practices.
  • Automate many data-related tasks, such as data cleaning and enrichment, freeing up employees to focus on higher-value activities and increasing overall productivity and efficiency.

Accelerate Data Integration with MuleSoft

  • Jumpstart development using pre-built assets provided by the MuleSoft, discovering existing APIs, transforming data quickly and deploying virtually to any environment.
  • Secure your enterprise integrations automatically with prebuilt and custom security policies. Protect sensitive data through format-preserving tokenization using policies, and establish secure perimeters around data, APIs, microservices, and integrations.
  • Improve productivity and reuse with a consolidated source of truth for APIs, integration assets, governance policies, and other best practices.

Metrics

  •    Campaign Performance
  •    MQL to SQL Ratio
  •    Digital Engagement

Gain better insights with Data Cloud

Harness the power of real-time data from any source to build a single view of your customers and take action across Customer 360 based on in-the-moment customer behavior with Data Cloud.

Segment and target the right audiences with greater precision, using data-driven insights to create more personalized and relevant experiences for your customers.

Powerful analytics and visualization tools allow you to gain valuable insights from your data, helping you make better-informed decisions to improve your operations.

Improved Data Maintenance and Governance

Data Cloud uses data cleansing and enrichment tools to ensure that data is accurate, up-to-date, and consistent, reducing the risk of errors and improving overall data hygiene.

Data Cloud provides robust data governance features, including data security and compliance controls, that help businesses protect their data and ensure that it is used in accordance with regulations and best practices.

Automate many data-related tasks, such as data cleaning and enrichment, freeing up employees to focus on higher-value activities and increasing overall productivity and efficiency.

Accelerate Data Integration with MuleSoft

Jumpstart development using pre-built assets provided by the MuleSoft, discovering existing APIs, transforming data quickly and deploying virtually to any environment.

Secure your enterprise integrations automatically with prebuilt and custom security policies. Protect sensitive data through format-preserving tokenization using policies, and establish secure perimeters around data, APIs, microservices, and integrations.

Improve productivity and reuse with a consolidated source of truth for APIs, integration assets, governance policies, and other best practices.

Create and Manage Personalized Employee Journeys

  • From the point of first engagement during the recruiting process, through onboarding, learning, and career management, CloudPaths can help you personalize your employee’s journeys and create a greater feeling of engagement
  • Integrate with HR systems and other data sources to break down siloes across departments and create a wholistic, 360-degree view of your employees
  • Reach out and engage employees when it matters most, whether it be for critical organization announcements, a work anniversary or a personal milestone such as the birth of a child.

Improve Employee Satisfaction and Retention

  • Replace your dated employee intranet with a sleek, search-driven experience.
  • Reduce employee frustration by providing self-service options that place everything they need at their fingertips. Offer a mobile experiences that let’s employees find what they need on the go!
  • Use Pulse Surveys to gain real-time insights into employee morale and better understand your employees’ state of mind.

Manage Employee Related Processes with Ease

  • Automate processes, like recruiting, onboarding, learning management and annual reviews with prebuilt workflows.
  • Deliver support for every device, across any channel, with AI-powered tools that drive proactive resolution. Decrease ticket resolution time and increase productivity for your IT team.
  • Scale employee support with an intelligent help desk. Centralize knowledge and Salesforce Self-Service channels into one experience to help employees find answers for any question.

Metrics

  •    Campaign Performance
  •    MQL to SQL Ratio
  •    Digital Engagement

Create and Manage Personalized Employee Journeys

From the point of first engagement during the recruiting process, through onboarding, learning, and career management, CloudPaths can help you personalize your employee’s journeys and create a greater feeling of engagement

Integrate with HR systems and other data sources to break down siloes across departments and create a wholistic, 360-degree view of your employees

Reach out and engage employees when it matters most, whether it be for critical organization announcements, a work anniversary or a personal milestone such as the birth of a child.

Improve Employee Satisfaction and Retention

Replace your dated employee intranet with a sleek, search-driven experience.

Reduce employee frustration by providing self-service options that place everything they need at their fingertips. Offer a mobile experiences that let’s employees find what they need on the go!

Use Pulse Surveys to gain real-time insights into employee morale and better understand your employees’ state of mind.

Manage Employee Related Processes with Ease

Automate processes, like recruiting, onboarding, learning management and annual reviews with prebuilt workflows.

Deliver support for every device, across any channel, with AI-powered tools that drive proactive resolution. Decrease ticket resolution time and increase productivity for your IT team.

Scale employee support with an intelligent help desk. Centralize knowledge and Salesforce Self-Service channels into one experience to help employees find answers for any question.

Establish a Salesforce Center of Excellence to Maximize Platform ROI

  • Provide a clear processes for identifying, evaluating and prioritizing needed platform changes
  • Drive Salesforce architecture standards, configuration and development best practices and user adoption to avoid technical debt and maximize platform usage
  • Manage resource needs and required skillsets. Leverage in conjunction with CloudPaths Managed Services Pod Model to flex your team up and down as necessary

Leverage DevOps for Salesforce to Deliver Value Efficiently

  • Save time, deliver more for your business and improve the quality of your salesforce releases, resulting on better Salesforce platform ROI and increased speed-to-value
  • Gain real-time project visibility based on a consistent tracking approach and built for purpose reports and dashboards to improve quality, reduce cost and increase delivery velocity
  • Leverage CloudPaths’ DevOps design approach, along with the best processes and tools in the industry, to implement and operate Continuous Integration, Continuous Delivery (CICD) processes to supercharge your team’s performance

CloudPaths Managed Services

  • CloudPaths’ Salesforce Managed Services provides a flexible, scalable solution to help you manage, optimize and innovate your Salesforce platform to maximize the ROI of your Salesforce license purchase
  • Address your company’s Salesforce skill gaps by leveraging CloudPaths’ deep product knowledge, industry domain knowledge, and best practices. Eliminate employee retention concerns leave the people management to us
  • Realize value quickly leveraging our streamlined processes, increase throughput and deliver faster for your business

Metrics

  •    Campaign Performance
  •    MQL to SQL Ratio
  •    Digital Engagement

Establish a Salesforce Center of Excellence to Maximize Platform ROI

Provide a clear processes for identifying, evaluating and prioritizing needed platform changes

Drive Salesforce architecture standards, configuration and development best practices and user adoption to avoid technical debt and maximize platform usage

Manage resource needs and required skillsets. Leverage in conjunction with CloudPaths Managed Services Pod Model to flex your team up and down as necessary

Leverage DevOps for Salesforce to Deliver Value Efficiently

Save time, deliver more for your business and improve the quality of your salesforce releases, resulting on better Salesforce platform ROI and increased speed-to-value

Gain real-time project visibility based on a consistent tracking approach and built for purpose reports and dashboards to improve quality, reduce cost and increase delivery velocity

Leverage CloudPaths’ DevOps design approach, along with the best processes and tools in the industry, to implement and operate Continuous Integration, Continuous Delivery (CICD) processes to supercharge your team’s performance

CloudPaths Managed Services

CloudPaths’ Salesforce Managed Services provides a flexible, scalable solution to help you manage, optimize and innovate your Salesforce platform to maximize the ROI of your Salesforce license purchase

Address your company’s Salesforce skill gaps by leveraging CloudPaths’ deep product knowledge, industry domain knowledge, and best practices. Eliminate employee retention concerns leave the people management to us

Realize value quickly leveraging our streamlined processes, increase throughput and deliver faster for your business

Determine the Right Strategy

  • You might consider merging Salesforce orgs for a number of reasons. Maybe orgs purchased by multiple departments need to come together to get a full view of the business, or maybe your initial implementation was sub-optimal and you want to move your team into a more well architected org. The most common reason, however, is that you find yourself managing multiple Salesforce orgs through a series of acquisitions.
  • What strategy should you leverage to get a full view of your business? Should you centralize your business in a single org, group multiple orgs into a smaller number of orgs, or should you link all your orgs together leveraging a hub and spoke model?
  • The answer to these questions often depends on several factors, including the business/regulatory environment you operate in, technical or data privacy limitations, or organizational considerations such as company politics, timing of strategic initiatives or departmental budgets. CloudPaths can help you sort through a variety of factors and craft a strategy that makes sense for your business

Opportunity to Rethink Business Processes and Approach

  • Org Merge initiatives should not be approached as a purely technical exercise. It is an opportunity to innovate, rethink your business processes or address and adapt to changes impacting your industry.
  • CloudPaths will help you identify opportunities to innovate on the platform, reduce inefficiencies and maximize platform ROI.
  • Sometimes starting fresh with a brand-new Salesforce org is a better option than migrating your teams from one or more existing orgs to another. We will help you take advantage of platform features that you are not using today, and ensure you end up with a shiny new platform, free of technical debt and optimized for business agility.

Executing on Your Vision

  • CloudPaths will conduct Business and Technology Reviews that include interviews with SMEs and key stakeholders. We will create inventory of your Orgs and key associated data (e.g., type, users, custom objects), and identify the commonalities and other factors required to pick the right strategy.
  • Based on the information collected in workshops, CloudPaths will build a Commonality Model, draw conclusions and make recommendations. Of course, the result of all this hard work will be an Org Optimization Roadmap.
  • Once the org strategy work is complete, CloudPaths will implement the required changes based on the defined roadmap and best practices collected through years of experience.

Metrics

  •    Campaign Performance
  •    MQL to SQL Ratio
  •    Digital Engagement

Determine the Right Strategy

You might consider merging Salesforce orgs for a number of reasons. Maybe orgs purchased by multiple departments need to come together to get a full view of the business, or maybe your initial implementation was sub-optimal and you want to move your team into a more well architected org. The most common reason, however, is that you find yourself managing multiple Salesforce orgs through a series of acquisitions.

What strategy should you leverage to get a full view of your business? Should you centralize your business in a single org, group multiple orgs into a smaller number of orgs, or should you link all your orgs together leveraging a hub and spoke model?

The answer to these questions often depends on several factors, including the business/regulatory environment you operate in, technical or data privacy limitations, or organizational considerations such as company politics, timing of strategic initiatives or departmental budgets. CloudPaths can help you sort through a variety of factors and craft a strategy that makes sense for your business

Opportunity to Rethink Business Processes and Approach

Org Merge initiatives should not be approached as a purely technical exercise. It is an opportunity to innovate, rethink your business processes or address and adapt to changes impacting your industry.

CloudPaths will help you identify opportunities to innovate on the platform, reduce inefficiencies and maximize platform ROI.

Sometimes starting fresh with a brand-new Salesforce org is a better option than migrating your teams from one or more existing orgs to another. We will help you take advantage of platform features that you are not using today, and ensure you end up with a shiny new platform, free of technical debt and optimized for business agility.

Executing on Your Vision

CloudPaths will conduct Business and Technology Reviews that include interviews with SMEs and key stakeholders. We will create inventory of your Orgs and key associated data (e.g., type, users, custom objects), and identify the commonalities and other factors required to pick the right strategy.

Based on the information collected in workshops, CloudPaths will build a Commonality Model, draw conclusions and make recommendations. Of course, the result of all this hard work will be an Org Optimization Roadmap.

Once the org strategy work is complete, CloudPaths will implement the required changes based on the defined roadmap and best practices collected through years of experience.

Services to transform and optimize your enterprise with SaaS applications

GET IN TOUCH

TESTIMONIALS

Don’t just take it from us – hear what our clients have to say

CloudPaths was engaged to enable a major go to market transformation for Azuga, by launching a channel partner program to expand our market penetration and reach. CloudPaths team was very proactive from day 1 and made our decisions very easy by building a custom demo of the Partner Communities. They were involved with us in the whole journey by helping us craft the portal, buildout the training and partner onboarding processes as well as customizing the portal to our branding and marketing needs. The Azuga team loved CloudPaths collaborative style, expertise with Salesforce and commitment to Azuga’s success. Great going team CloudPaths, thank you for your diligence.
Chris Johnson
Chris Johnson Director of Channel Sales at Azuga, a Bridgestone Company
Yield Engineering Services is a rapidly growing global business. CloudPaths has been an integral part of designing, building and building our CRM systems. Our CRM platform provides us granular level of pipeline visibility and enables collaboration through our multitier distribution network. CloudPaths helped with migration of our customer service platform to Salesforce. Thanks to CloudPaths leadership, guidance and support we now have 100% adoption on the CRM applications. As we expand globally, YES will continue to work with CloudPaths and their leverage their services to architect and build systems for our business.
 
Diane Xing
Diane XingBusiness Operations at Yield Engineering Systems
Entegris partnered with CloudPaths because of their expertise in IBP and ability to understand our business model and constraints. CloudPaths team helped Entegris with Demand Planning, Inventory Optimization and Supply Planning rollouts, adoption and has been supporting the application for more than a year. They delivered very effective solutions for improving Forecast Accuracy on three dimensions including Sales, Business Unit and Customer sales forecast. Because of their flexible engagement models, experienced domain experts and partnership with SAP, CloudPaths is my go to partner for any SAP IBP engagements in the future.
 
Connie Cargile
Connie CargileVP Global Supply Chain Operations at Entegris
We have a complicated business model. CloudPaths has been able to configure Salesforce to support our unique business model. They have also brought in significant improvements in usability and content to provide an unparalleled and personalized user experience to our demanding consumers. Over the last three years and multiple projects with CloudPaths their entire team has always been responsive, flexible and a delight to work with.


 
Elena Chambers
Elena ChambersDirector of IT, Shaklee Corporation
CloudPaths and Confluent recently closed our joint customer win at Strategic Education. CloudPaths identified the need for Real Time Streaming Data to help SEI transform their core Learning Management System integration strategies. The solution helps SEI gain better insights and will enable better customer value for managing student activity. CloudPaths led the project strategy and was able to design the new data architecture that would include Confluent and demonstrate data streaming based transformation of student experience.
Matt Hitzeman
Matt HitzemanPartner Sales, Confluent
BlueCloud implemented NetSuite Projects, to provide a scalable framework for its services business, while ensuring financial compliance and minimizing administrative headcount. The CloudPaths team has become valuable partners to us. In addition to its NetSuite partnership, CloudPaths brings thought leadership and an in depth understanding of NetSuite Project Management and Advanced Revenue Recognition. I am excited to have CloudPaths as a part of our transformation and we look forward to continuing this partnership.
Lori Shepherd
Lori ShepherdController, BlueCloud
CloudPaths committed team and continued engagement has helped our team gain full visibility to the sales funnel. CloudPaths effective roll out strategy ensured adoption and acceptance from our sales team as well as channel partners globally. I would definitely recommend reaching out to CloudPaths to solve your pressing Salesforce challenges.


 
Rezwan Lateef
Rezwan LateefPresident at Yield Engineering Systems
Ice has engaged with CloudPaths for more than a year. The CloudPaths team has consistently demonstrated a strong ability to understand our specific requirements and bring strong talent to our engagements. Thank you CloudPaths team for your flexibility, patience, and strong partnership. We look forward to continuing our engagements in the coming years.
Jeff Hunt
Jeff HuntDirector of User Experience, Ice Mortgage Technology
We engaged CloudPaths to review and improve our customer service operations. CloudPaths team improved our agent productivity and knowledge management system, as well as significantly improved customer experience by building live agent capabilities tailored to our unique needs. They also brought in exceptional Salesforce expertise and a very effective Project Governance model to ensure timely delivery of the project. We were impressed with the team's domain knowledge as well as the commitment to our success. Azuga will continue to engage with CloudPaths for similar transformational programs in the future.
Badrinath AK
Badrinath AKManaging Director, Azuga, a Bridgestone Company
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15585

Vijay Tripathi

VP & Financials Practice Lead

Strong Financial ERP functional leadership knowledge across industry verticals, with twenty years of consulting experience. Led, architected, and implemented large financial transformation initiatives. Expertise with Enterprise Cloud SaaS ERP (NetSuite) and EPM solutions. Expert at NetSuite driven financial transformations and thought leader and speaker at SuiteWorld on Advanced Revenue Management, and Project Management.

15585

Irene Jones

VP of Customer Success 

20+ years leading global consulting and delivery teams with experience in SAP for industries of consumer products, pharmaceuticals, life-sciences, telecommunications, high-tech, and mill products & mining.  Comprehensive guidance in providing solutions from strategy to winning technology implementations that transforms enterprises.  Holds a degree in Business Management and is PMP Certified.

15585

Tushar Bhalla

CTO

Chief Technology Officer with 17+ years in SAP Digital Supply Chain, including SAP IBP, APO, and Ariba. Led cross-functional teams and delivered results across 17 industries and 33 customers. Collaborated with SAP on co-development of SAP IBP solution. Strong understanding of technology landscape and ability to drive technology strategy and innovation. Passionate about driving change and innovation.

15585

KV Subramaniam

Founder & COO

30+ years of industry experience in HR & Operations. Worked for NIIT, Ramco, Accenture. Led varied business initiatives ground up including talent & Compensation management aligned with industry standards.

15585

Jeff Pigatto

VP & Customer 360 Practice Lead

Consulting leader with 25+ years of consulting 12 years in the Salesforce ecosystem delivering Sales, Service, Marketing, CPQ, and Industry Cloud solutions.  Experience in Financial Services, Communications, Media, Information Services, High Tech, Transportation and Logistics, and Healthcare with leading Global System integrators (GSIs), such as Anderson Consulting (Accenture), AT&T, Fujitsu, and Tata Consultancy Services.

15585

Saranya Vasanthakumar

Associate Director

10+ years of supply chain analyst and delivery lead experience with prior roles at Accenture, Argano, and Intrigo.  Driven project manager that focuses on effective customer communication throughout the entire process.

15585

Pratap Shinde

Director of Digital Supply Chain

15+ years in supply chain management with experience at Accenture, Intrigo and Infosys. Analytical leader of digital transformation roadmaps through implementation process for significant customer projects. IBP is his specialty.

15585

Sahil Bansal

Director for Canada

13+ years of demand and supply chain planning experience with previous roles at Deloitte, Intrigo and Fujitsu.  Collaborator across technical and business teams in conjunction with SAP.  Customer focused to ensure optimal implementations.

15585

Sameer Ranabhor

Founder & CEO

20 years of experience working for global systems integrators including DXC, Infosys, and Cap Gemini. A thought leader in delivering capabilities and competencies aligned to changing industry direction and evolving business models.

15585

Padman Ramankutty

Chairman of Board of Directors

Mr. Ramankutty is an experienced CEO with a demonstrated history of working in the information technology and supply chain services industry. He has founded and sold multiple startups, in addition to senior and advisory roles with SAP, Nike, and Accenture. Padman has strong business development and organizational expertise in enterprise software, professional services, supply chain, IT strategy and leadership. Padman earned BE, MSIE and MBA degrees to bolster his leadership. Mr. Ramankutty also holds multiple BOD and BOA seats with emerging companies.

15585

Saranya Vasanathakumar

Sr. Principal, Digital Supply Chain

15+ years of experience in complex SAP IBP implementations and integrations. Worked with leading systems integrators including Accenture, Infosys, Intrigo and SCMO2. Strong expertise in delivering SAP IBP projects from Design, Implementation, complex Integrations and Sustenance.

15585

Dr. Elango Kalyan

VP of Operations

Dr.K. Elangovan B.E., M.B.A., Ph.D, with 25 years of industry across Marketing, Sales, and Program Management. Elango obtained doctorate in “Project Management” research studies and published technical papers in international journals. Elango is responsible for strategic relationships and India operations.

15585

Kuldeep Desai

Architect, Mulesoft

8 years of experience in implementing integration layers across various industries like Telecom, Digital Business Solutions, IOT,  leveraging MuleSoft and Amazon Web Services . Thought leadership in designing of high-performance and scalable integration platforms using API Led connectivity integration. Hands on experience in Software Development based on Core Java, Mule, Node JS, AWS LAMBDA.  4 years of working experience as Mule Architect for Financial CRM, Digital Business solutions, Online Education, Telecom projects and 7+ years of experience in Mule ESB with expertise in Mule3, Mule4, SOAP and Restful web services. Proficiency in Kibana, Splunk, Web Services, AWS Services, HTML, XML Technologies.

15585

Karthik Murugesan

Architect, Data Integration

20 years of Industry experience in the Systems Integration space. Experienced working in multiple verticals including Telecomm, Healthcare, Banking, Edtech and Government. Seasoned Kafka Operations SME with 6 successful Enterprise implementations. Experienced professional with expertise in managing and maintaining Confluent Platform and Apache Kafka, a distributed event streaming platform. Deep understanding of Kafka's architecture, configuration, and administration. Experience in deploying, scaling, and monitoring Kafka clusters in production environments. Skilled in troubleshooting and resolving issues related to Kafka, including performance tuning and data replication. Experience in working with other tools and technologies that integrate with Kafka such as Zookeeper, Kafka Connectors and Schema Registry.

Actively involved in Mentoring the next generation of talent.

15585

Sahil Bansal

Director Digital Supply Chain

Sahil has 11+ years of experience in leading management and implementation of enterprise applications. He has been a delivery focused professional working in architecting and implementation of supply chain planning processes. Sahil has served clients from various industries while working at global companies HCL, Fujitsu, Intrigo, Deloitte, o9 and Cloudpaths. He is Adept in complete life cycle of Planning tools (Development, Implementation, Support and Consulting). Sahil hold an MBA degree from the US and Bachelor in CS from India. Aside from work he likes traveling,  cooking and is a beginner in skiing. He is also an avid numismatist and has showcased his collection at several events.

15585

Ron Blackburn

VP of Sales

30 years of SAP IBP and Digital Supply Chain experience in the industry with over 25 customers transform. Adept and transformative approach to craft the vision and roadmap for enterprise digital supply chain transformation.

15585

Pratap Shinde

Director Digital Supply Chain

15+ years of experience in Digital Supply Chain area with SAP IBP, APO, JDA, I2, and IFS technologies. Worked for global systems integrators including Accenture, Infosys, and Intrigo. Expertise in supply chain planning tools and experience with 15 complex supply chain planning transformations.

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Randall Bierman

PMO

30+ years specializing in Program Management and S&OP processes and SAP IBP based transformations.  Worked for Accenture, DXC, Global IBP Advisors, Intrigo Systems, Philips, and Steelwedge. Experience in 15 industries with over 40 clients, managing global PMO and driving Operational Excellence.

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Jay Paramasivam

Founder and CRO

30+ years of experience building and supporting large scale and strategic relationships in the BFSI, Tech and Services Industry. Jay is also a chronic entrepreneur with business interests and investments across the globe.