Salesforce
Welcome to CloudPaths Customer 360! We specialize in helping businesses of all sizes and across a range of industries transform their operations, drive growth, and deliver exceptional customer experiences. Our team of certified Salesforce experts provides strategic advisory, implementation, and managed services to help clients leverage the full potential of the Salesforce platform. With Salesforce, we can help you unify your customer service experience, streamline your operations, and gain valuable insights into your business. Our solutions are tailored to your unique business needs and objectives, empowering you to deliver personalized experiences for your customers, drive revenue growth, and stay ahead of the competition.
Talk to us about how we can help you transform your business and achieve your goals by putting your customers at the center of everything!
AI + Data + CRM
Rely on CloudPaths to help you innovate with cutting edge Salesforce features
Sales GPT
- AI-driven insights and recommendations Lead scoring and deal forecasting
- Personalized email communications
- Real-time guidance and next best actions for sales reps
Service GPT
- Enable intelligent automation and efficient case resolution
- Analyze customer inquiries and provide accurate and contextually relevant responses
- Helping agents with knowledge base suggestions and guiding them through complex support cases
- Proactive service recommendations and sentiment analysis to identify and address customer concerns
Marketing GPT
- Assist in content creation by generating engaging and relevant copy, headlines, and subject lines
- Audience segmentation, lead scoring, and campaign optimization
- Provide insights into customer preferences and behaviors, enabling marketers to create effective strategies
Commerce GPT
- Personalized product recommendations
- Intelligent and conversational search capabilities
- Assist customers in finding the right products, offer personalized promotions, and provide real-time support throughout the purchase journey.
- Helps businesses optimize pricing strategies and improve inventory management
Slack GPT
- Automate routine tasks
- Managing meeting scheduling
- Provide relevant information from various data sources
- Natural language interaction allows users to ask questions, get insights, and collaborate more effectively within Slack channels
Tableau GPT
- Enhances data analytics and visualization capabilities within the Tableau platform
- Assists in data preparation, suggesting relevant visualizations, and providing insights from complex data sets
- Helps users uncover hidden patterns, identify trends, and make data-driven decisions more efficiently
- Natural language querying makes data exploration more accessible to a wider audience
Sales GPT
- Build an interactive approach to brand awareness and visibility
- Personalize delivery of experiences and journeys across channels and devices
- Drive customer engagement, demand generation and manage lifetime relationship value
- Measure, optimize and report product and service performance across channels
Metrics
- Campaign Performance
- MQL to SQL Ratio
- Digital Engagement
Service GPT
- Build an interactive approach to brand awareness and visibility
- Personalize delivery of experiences and journeys across channels and devices
- Drive customer engagement, demand generation and manage lifetime relationship value
- Measure, optimize and report product and service performance across channels
Metrics
- Campaign Performance
- MQL to SQL Ratio
- Digital Engagement
Marketing GPT
- Build an interactive approach to brand awareness and visibility
- Personalize delivery of experiences and journeys across channels and devices
- Drive customer engagement, demand generation and manage lifetime relationship value
- Measure, optimize and report product and service performance across channels
Metrics
- Campaign Performance
- MQL to SQL Ratio
- Digital Engagement
Commerce GPT
- Build an interactive approach to brand awareness and visibility
- Personalize delivery of experiences and journeys across channels and devices
- Drive customer engagement, demand generation and manage lifetime relationship value
- Measure, optimize and report product and service performance across channels
Metrics
- Campaign Performance
- MQL to SQL Ratio
- Digital Engagement
Services to transform and optimize your enterprise with SaaS applications
TESTIMONIALS
Don’t just take it from us – hear what our clients have to say
CloudPaths was engaged to enable a major go to market transformation for Azuga, by launching a channel partner program to expand our market penetration and reach. CloudPaths team was very proactive from day 1 and made our decisions very easy by building a custom demo of the Partner Communities. They were involved with us in the whole journey by helping us craft the portal, buildout the training and partner onboarding processes as well as customizing the portal to our branding and marketing needs. The Azuga team loved CloudPaths collaborative style, expertise with Salesforce and commitment to Azuga’s success. Great going team CloudPaths, thank you for your diligence.
Yield Engineering Services is a rapidly growing global business. CloudPaths has been an integral part of designing, building and building our CRM systems. Our CRM platform provides us granular level of pipeline visibility and enables collaboration through our multitier distribution network. CloudPaths helped with migration of our customer service platform to Salesforce. Thanks to CloudPaths leadership, guidance and support we now have 100% adoption on the CRM applications. As we expand globally, YES will continue to work with CloudPaths and their leverage their services to architect and build systems for our business.
Entegris partnered with CloudPaths because of their expertise in IBP and ability to understand our business model and constraints. CloudPaths team helped Entegris with Demand Planning, Inventory Optimization and Supply Planning rollouts, adoption and has been supporting the application for more than a year. They delivered very effective solutions for improving Forecast Accuracy on three dimensions including Sales, Business Unit and Customer sales forecast. Because of their flexible engagement models, experienced domain experts and partnership with SAP, CloudPaths is my go to partner for any SAP IBP engagements in the future.
We have a complicated business model. CloudPaths has been able to configure Salesforce to support our unique business model. They have also brought in significant improvements in usability and content to provide an unparalleled and personalized user experience to our demanding consumers. Over the last three years and multiple projects with CloudPaths their entire team has always been responsive, flexible and a delight to work with.
CloudPaths and Confluent recently closed our joint customer win at Strategic Education. CloudPaths identified the need for Real Time Streaming Data to help SEI transform their core Learning Management System integration strategies. The solution helps SEI gain better insights and will enable better customer value for managing student activity. CloudPaths led the project strategy and was able to design the new data architecture that would include Confluent and demonstrate data streaming based transformation of student experience.
BlueCloud implemented NetSuite Projects, to provide a scalable framework for its services business, while ensuring financial compliance and minimizing administrative headcount. The CloudPaths team has become valuable partners to us. In addition to its NetSuite partnership, CloudPaths brings thought leadership and an in depth understanding of NetSuite Project Management and Advanced Revenue Recognition. I am excited to have CloudPaths as a part of our transformation and we look forward to continuing this partnership.
CloudPaths committed team and continued engagement has helped our team gain full visibility to the sales funnel. CloudPaths effective roll out strategy ensured adoption and acceptance from our sales team as well as channel partners globally. I would definitely recommend reaching out to CloudPaths to solve your pressing Salesforce challenges.
Ice has engaged with CloudPaths for more than a year. The CloudPaths team has consistently demonstrated a strong ability to understand our specific requirements and bring strong talent to our engagements. Thank you CloudPaths team for your flexibility, patience, and strong partnership. We look forward to continuing our engagements in the coming years.
We engaged CloudPaths to review and improve our customer service operations. CloudPaths team improved our agent productivity and knowledge management system, as well as significantly improved customer experience by building live agent capabilities tailored to our unique needs. They also brought in exceptional Salesforce expertise and a very effective Project Governance model to ensure timely delivery of the project. We were impressed with the team's domain knowledge as well as the commitment to our success. Azuga will continue to engage with CloudPaths for similar transformational programs in the future.
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