Execution Management System
From our experience, Robotic Process Automation (RPA) failures stem by selecting or prioritizing incorrect processes to automate because either the process is too complex with multiple variations or because the ROI from automation is sub optimal.
CloudPaths helps you identify and prioritize the best use cases for RPA. Ready-made RPA charts speed up the RPA initiative. It is also easy to add your own dimension, selections and what-if scenario capabilities. For instance, you can view:
- Automation per Event Types: Who does the work - manual users, bots or system automation?
- Manual Activities Details: Which manual events cause the longest lead times?
- Automation Opportunity Scout: Which tasks should be automated next?
Benefits
- Visualize and analyze your current processes based on real-time information. View automation rates
- Use process insight to streamline processes. Identify the most suitable processes for RPA
- Automate the most profitable processes and keep monitoring the conformance continuously
- Utilize machine learning that maked predictions about process steps that are going to be late
SERVICES
CASE STUDY
Get a transparent view of your businesses processes, activities and volumes, providing credibility and structure for effective simplification and digitalization of business processes.
CloudPaths vision enables:
- Continuous visualization of processes, that highlights problems (such as rework, bottlenecks and variations) and finds their root causes
- Automation presets, that help you gain an understanding of new workflows and integrations, processes to improve and bottlenecks to address
- Monitoring the status of your digital transformation to visualize actual vs. committed process benefits from the transformation program
SERVICES
CASE STUDY
Enable Lean, Six Sigma and Process Excellence teams with Process and Task mining. The platforms create near real-time data on business processes and daily activities of the operations teams.
- Integrated KPI reporting and automated Root Cause Analysis enable faster execution of DMAIC and DMADV steps and processing
- Toolsets provide a variety of predefined, yet customizable, KPI templates, with the ability to create your own visually appealing KPI dashboards and make them visible throughout your organization
- Gain insights on organizational processes and solve to address organizational inefficiencies as well as to simplify and improve your customer experience
The 8 Wastes of Lean Six Sigma
- Defects – Efforts caused by rework, scrap and incorrect information
- Overproduction – Production that is more than needed or before it is needed
- Waiting – Wasted time waiting for the next step in a process
- Non-utlized Talent – Underutilizing people’s talents, skills and knowledge
- Transportation – Unnecessary movements of products and materials
- Inventory – Excess products and materials not being processed
- Motion – Unnecessary movements by people (e.g. walking)
- Extra-Processing – More work or higher quality than is required by the customer
SERVICES
CASE STUDY
CloudPaths’ vision provides near real-time dashboards on ongoing operations and processes. The model includes 1000+ standard KPIs that can be further configured to align to team objectives and third party contracts.Â
Utilize the platforms and services to:
- Track operational efficiency and backlog in real-time
- Drill down to individual call centers, agents or processes to check for productivity and performance
- Compare performance across call centers and service providers
- Identify SLA misses, inefficiencies, contractual omissions for better operations and cost management
SERVICES
CASE STUDY
Services that offer world-class cloud based solutions to transform your business
TESTIMONIALS
Don’t just take it from us – hear what our clients have to say
CloudPaths was engaged to enable a major go to market transformation for Azuga, by launching a channel partner program to expand our market penetration and reach. CloudPaths team was very proactive from day 1 and made our decisions very easy by building a custom demo of the Partner Communities. They were involved with us in the whole journey by helping us craft the portal, buildout the training and partner onboarding processes as well as customizing the portal to our branding and marketing needs. The Azuga team loved CloudPaths collaborative style, expertise with Salesforce and commitment to Azuga’s success. Great going team CloudPaths, thank you for your diligence.
Yield Engineering Services is a rapidly growing global business. CloudPaths has been an integral part of designing, building and building our CRM systems. Our CRM platform provides us granular level of pipeline visibility and enables collaboration through our multitier distribution network. CloudPaths helped with migration of our customer service platform to Salesforce. Thanks to CloudPaths leadership, guidance and support we now have 100% adoption on the CRM applications. As we expand globally, YES will continue to work with CloudPaths and their leverage their services to architect and build systems for our business.
CloudPath's committed team and continued engagement has helped our team gain full visibility to the sales funnel. CloudPaths effective roll out strategy ensured adoption and acceptance from our sales team as well as channel partners globally. I would definitely recommend reaching out to CloudPaths to solve your pressing Salesforce challenges.
Entegris partnered with CloudPaths because of their expertise in IBP and ability to understand our business model and constraints. CloudPaths team helped Entegris with Demand Planning, Inventory Optimization and Supply Planning rollouts, adoption and has been supporting the application for more than a year. They delivered very effective solutions for improving Forecast Accuracy on three dimensions including Sales, Business Unit and Customer sales forecast. Because of their flexible engagement models, experienced domain experts and partnership with SAP, CloudPaths is my go to partner for any SAP IBP engagements in the future.
We have a complicated business model. CloudPaths has been able to configure Salesforce to support our unique business model. They have also brought in significant improvements in usability and content to provide an unparalleled and personalized user experience to our demanding consumers. Over the last three years and multiple projects with CloudPaths their entire team has always been responsive, flexible and a delight to work with.
We engaged CloudPaths to review and improve our customer service operations. CloudPaths team improved our agent productivity and knowledge management system, as well as significantly improved customer experience by building live agent capabilities tailored to our unique needs. They also brought in exceptional Salesforce expertise and a very effective Project Governance model to ensure timely delivery of the project. We were impressed with the team's domain knowledge as well as the commitment to our success. Azuga will continue to engage with CloudPaths for similar transformational programs in the future.
